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The TRUTH about Metromile Roadside Assistance

Cost of Roadside Assistance

Unexpected situations always arise without warning, which is why many drivers look for a solid roadside plan to get protection during minor mishaps on the road. One company offering this type of protection is Metromile.

Metromile is a tech startup, which was founded by David Friedberg and Steve Pretre in 2011. The company is in San Francisco and offers pay-per-mile car insurance services to customers along with a digitally native offering that features automated claims, smart driving features, and vehicle information.

Metromile claims to get you back up and moving at any time of the day if your car ever breaks down, you have an accident, or you accidentally lock yourself out. The company provides locksmith, jump, and tow services 24/7 without going through the lengthy process and hassle of calling in, providing information, and then receiving help. In a way, Metromile Roadside Assistance aims to make things more convenient for travelers.

What States Are Metromile Roadside Assistance Available In?

Metromile Roadside Assistance is currently available in the following states:

  • Washington
  • California
  • Oregon
  • Illinois
  • Arizona
  • Virginia
  • Pennsylvania
  • New Jersey

How Much Does Metromile Roadside Assistance Cost?

If you are thinking about saving money on your roadside coverage, then Metromile Roadside Assistance could be the right way to do it! You can easily save up to $741 every year if you insure with them, depending on your situation.

The average cost of roadside insurance coverage depends on where you live and on your insurer. However, Metromile offers this type of insurance coverage for just $3-$7 per month.

The company also offers various insurance discounts, depending on the state you live in. This could be beneficial if you are looking to bundle their insurance. Some of their discount offers include:

  • Mature Driver Discount
  • Self-Driving Discount
  • Multi-Car Discount
  • Full-Coverage Discount
  • Paperless Discount
  • Homeowner Discount
  • Multi-Policy Discount
  • Continuous Insurance Discount
  • Five-Year Accident-Free Discount
  • Safe Driving Discount

The great thing about purchasing their roadside if you have Metromile car insurance, is that it includes various coverages for injury if you purchase collision and comprehensive coverage. This could save you a lot of money while providing you with full coverage!

What Is Included in Metromile Roadside Assistance?

Here’s what’s covered under Metromile’s Roadside Assistance:

  • Unlocking your vehicle
  • Towing your vehicle after a breakdown
  • Battery jumpstarts
  • Flat tire assistance
  • Emergency gas delivery

According to their website, Metromile will also repair your car’s glass window it suffers damage or cracks. They also offer an optional add-on complementary flat tire change to collision and comprehensive policies.

Metromile’s website does not provide any details or information regarding the number of incidents covered each year, repair limits, towing limits, and other similar details.

What Is Not Included in Metromile Roadside Assistance?

Here are a few issues that are not covered under Metromile Roadside Assistance:

  • Any major repairs
  • Any replacement parts, such as glass or keys
  • Delivering tires
  • Loaned batteries

How Do I Contact Metromile Roadside Service?

It gets harder to think and concentrate when you are in a stressful situation, like being stranded on the road, which is why Metromile has made the contact process easy for their customers. So, whether you have a dead battery or a flat tire, you won’t have to pay any extra cash because it will all be covered in your Metromile Roadside Assistance policy.

Metromile App

If you have downloaded the Metromile Smart Driving app on your phone, you can log in and select the insurance icon on the bottom right. Follow the prompts on the screen as the app navigates you through to determine the type of help you require. A driver will soon be sent to your location once you’ve provided the required information.

You can download their app for iOS here or their Android app here.

Online Dashboard

Metromile also has an online dashboard that you can use to contact them. You can select the claims tab request for roadside assistance. A driver will soon be dispatched to you to your selected location for help.


The final option for contacting Metromile Roadside Assistance is by calling them on their helpline. You can reach out to them at 1-800-983-3400, explain your situation, and get help sent to you at the earliest.

How Does Metromile Basic Roadside Assistance Compare to Other Providers?

Details on what dollar limits Metromile’s Roadside covers is scarce compared to some of its competitors, as you can see…

MetromileRootSafecoGEICOProgressiveState Farm
Cost Per Year$5-$7$0$8-$10$14$23$48
Incidents Covered Per Year?643limit varies3
Towing?$100not specified100 miles15 milesNearest, no limit
Winching/ Extrication?$100100 ft1 hr100 ftFree if reachable from road
Car Locksmith?$1001 hr$1001 hr1 hr
On-Site Mechanical Adjustment?$1001 hr1 hr1 hr1 hr
Fuel Delivery
Jump Start
Flat Tire Service

Although Metromile provides various kinds of coverage at comparatively lower rates than its competitors, there are no coverage limits mentioned on its website. Lack of transparency can sometimes have devastating effects on a company’s image and branding. No company can thrive without gaining the trust and loyalty of its customers. Providing adequate details, like the other companies, could ensure that expectations are met, and there is open communication with customers. Unfortunately, Metromile falls short here.

Which Roadside Assistance Should You Choose?

There are several things that you should consider before choosing a roadside provider. For example, the reputation of the company and its history with other clients should be checked out. You should also consider customer reviews and testimonials to get feedback on their services. Also, don’t forget to check out various programs and offerings by the company to get the best package. It is important to get quotes from as many insurance providers as possible to get a clear idea of the market rates. Lastly, the policy should be considered rather than just the Roadside Assistance part because the cost can vary significantly for different aspects of each coverage.    

Cost of Roadside Assistance