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Review Of Good Sam Roadside Assistance

Good Sam RV Roadside Assistance Review & Cost

Cost of Roadside Assistance

As RV owners, preparing for a long-haul trip is critical. While you can avoid most problems with planning and preparation, they may not always be possible to prevent. There is a higher chance of a flat tire, mechanical issues, or getting locked out for long-term travelers on the road. Luckily, roadside support like Good Sam is there for RV owners when they need it.

RV problems can affect the entire experience, not to mention cargo and passengers inside may be impacted. Good Sam’s RV Roadside assistance covers a range of services such as jump starts, towing, or fuel delivery. If you want to ensure your trip is as amazing as you envision, your RV needs reliable and timely service to ensure you aren’t stuck anywhere on your trip.

Good Sam has offered roadside help to their customers since 1984. Although they provide services for automobiles, they specialize in assisting RV owners. Their service is well regarded in the RV world, and you can choose from three different coverage options. Check out the information below to find out if Good Sam’s RV Roadside Assistance is right for you.

How Much Does Good Sam RV Roadside Assistance Cost?

Good Sam has three roadside assistance membership tiers. The Standard and Platinum memberships are both around $100 per year, and the Platinum Complete is little more.

New members get decent discounts, but after that, rates increase to the levels listed below. Their service is similar to AAA, and Good Sam’s rates are fully published online for transparency, which is commendable.

Here is a breakdown of their tiers for price and features comparison:

StandardPlatinumPlatinum Complete
$129.95 yr$159.95 yr$239.95 yr
Type of VehicleStandard Vehicles, Boat/ RV TrailersRVs, Standard Vehicles, Utility/ Boat/ RV TrailersRVs, Standard Vehicles, Utility/ Boat/ RV Trailers
Rented & Leased Vehicles
Towing to Nearest USA & Canada Service CenterUnlimited milesUnlimited milesUnlimited miles
Towing Mexico, Puerto Rico, US Virgin Islands$1000$1500$1500
Winching/ Extrication2 hours2 hours2 hours
Jump Start
Flat Tire ServiceChange to spare tireChange to spare tireChange to spare tire
Fuel, Spare Tire & FluidsFree deliveryFree deliveryFree delivery
Trip Interruption Reimbursement$1200 max ($150 per day)$1200 max ($150 per day)$1200 max ($150 per day)
Vehicle Lockout Service
All Household Residents Included
RV Concierge Services
AAMCO 10% discount (up to $100)
Extra Services Discounts
Hotel DiscountsUp to 20% discountUp to 20% discount
Rental Car DiscountsUp to 25% discountUp to 25% discount
Vehicle Theft Reward$5000$5000
Home Lockout Service
Emergency Medical Benefits
Road Hazard Wheel & Tire Benefits

What is Covered in the Standard RV plan?

As you can see above, only non-motorized RVs are covered by the Standard plan, therefore if you drive a motorhome, you must have a Platinum plan.

The standard plan covers all owned vehicles plus one travel trailer, including:

  • Toy Haulers and Travel Trailers
  • Pop-up Trailers
  • recreational vehicle campers
  • Boat Trailers
  • Automobiles
  • SUVs, Pick-ups
  • 2 Wheel Tow Dollies
  • Motorcycles
  • Vans

Any family member, even your spouse, domestic partner, and dependent children under the age of 25, is covered at no additional cost when you enroll in this plan.

Features Include:

Towing:

  • 24/7 Service
  • 100% of the towing fees to the nearest service center covered
  • No pre-set mileage restrictions or dollar limits

Flat Tire Repair

Don’t worry about getting a flat tire. Service technicians can change it for you. They will tow your car to the nearest service location if needed.

Spare Tire Change

Good Sam Roadside Assistance will help you buy and transport an RV tire if you don’t have a spare onboard. Since RV’s rarely come with a spare tire when you buy them, this is an appreciated service. You will only be responsible for the cost of the tire.

Battery Maintenance Service

Battery failure need not ruin your journey. Good Sam can help you at the campground or in your driveway.

Delivery of Emergency Fuel and Fluids

They will deliver up to 5 gallons of gas and bring additional necessary fluids. You just pay for fuel/fluids.

Travel Assistance in Case of Mishaps

If you’re stranded more than 100 miles from home, they’ll reimburse you up to $1,200 for eligible expenses, including meals, housing, and car rental.

Lost Key and Lock Out Assistance

They’ll pay for a locksmith to get you back inside your car. Parts and labor, however, will not be covered if the job becomes more than just jimmying your lock open.

Emergency Medical Referral Service

If you have a medical or personal emergency while traveling, Good Sam can provide medical, dental, and legal referrals.

Discounts

Save 10% at AAMCO Transmissions Centers. Any auto repair or service costs up to $100 less when you display your Good Sam Roadside Assistance card. They also offered discounts on oil changes, brakes, non-trans/non-driveline repairs, and more!

What are the Extra Benefits Included in The Platinum Plan?

The maintenance and protection coverage in the standard plan are included in this plan, plus:

  • Home locksmith services
  • Multiple utility and sport trailers
  • Multiple motorized RV and Fifth Wheelers
  • Car coverage for both rented and leased automobiles, and even borrowed ones
  • One-on-one technical and operational assistance from RV technician experts
  • Extra Service Discounts such as hotel and car rental discounts

What are the Extra Services Discounts Good For?

With Good Sam, it pays to go platinum. As a Platinum Member, you’ll get:

  • Hotel discounts up to 20% off at partnering Wyndham Hotel Group brands.
  • Rental car discounts of 25% if you require a car for while awaiting repairs.
  • RV Concierge Services to help you search for RV Service, Repair, and Parts Locations.
  • Access to pre-screened automobile dealers for great deals on new and used cars.

 

What is the Difference Between RV Platinum and Platinum Complete?

Platinum customers who want more insurance protection can purchase the platinum complete package, which includes everything in the platinum plan above, plus the following two additional features:

  • Tire and Wheel Protection to cover the cost of fixing and replacing damaged tires and wheels.
  • Assistance that covers emergency medical transport.

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How do I Contact Good Sam Roadside Service?

24 HOUR ROADSIDE DISPATCH (USA, Canada, Puerto Rico, and the US Virgin Islands)

1-800-586-7400

24 HOUR ROADSIDE DISPATCH (Mexico)

1-866-456-0969

FOR GENERAL CUSTOMER SERVICE:

1-800-865-6899

RV TECH SUPPORT HOTLINE:

1-800-445-4457

MEDICAL URGENCY REFERRAL SERVICES:

1-877-565-2542

Is Good Sam Roadside Assistance Reliable?

Good Sam prominently displays their plan details, pricing, and contact numbers for assistance. This type of transparency is a great way to earn their customer’s trust. However, based on reviews, customers seem to voice a lot of complaints about the time it takes for service representatives to arrive.

Even though they have resolved 50% of their complaints, many of the settlements do not appear to address the underlying root causes of the problems. Even though all organizations receive negative feedback, the significant length of wait times, no-shows, and canceled claims stated in so many reviews raise serious concerns about the dependability of the most fundamental components of service.

How Does Good Sam Basic RV Roadside Assistance Compare to AAA?

People consider AAA to be one of the most economical ways to get roadside assistance, but how does it stack up against Good Sam RV Roadside Coverage?

Good Sam PlatinumAAA RV Plus
$159.95 yr$143 yr*
Rented & Leased Vehicles
Towing to Nearest Service CenterUnlimited miles100 miles
Winching/ Extrication2 hoursCovers a 2nd truck and operator for 1 hour
Fuel, Fluids & Spare TireFree deliveryFree fuel & delivery
Flat Tire Change
Jump Start
Vehicle Lockout Service
Locksmith Services$100
Trip Interruption Reimbursement$1200 max ($150 per day)
RV Concierge Services
AAMCO 10% discount (up to $100)
Extra Services Discounts
Hotel DiscountsUp to 20% discount
Rental Car DiscountsUp to 25% discountDiscounts + free upgrade
Vehicle Theft Reward$5000
Home Lockout Service
Id Theft Protection
*yearly prices can vary depending on your region

When choosing between AAA and Good Sam, there are a few key things to consider…

Pricing

As you can see, AAA’s yearly price for RV roadside service is a bit lower than Good Sam. That, along with their superior customer service make them an attractive option.

Who’s Covered

ALL family members are included with Good Sam while AAA charges $85 per year for each additional family member added.

Vehicle Type

Good Sam is primarily for RVs, whereas AAA is mostly an auto insurer that offers RV service as an add-on. This is important if you value specialized coverage.

Customer Service

AAA customer complaints are far less than Good Sam, and good customer service is important for peace of mind when you need it most.

Plan Features

  • AAA provides some of the most reliable towing and winching services in the industry, but Good Sam offers more features overall.
  • AAA will reimburse $100 for locksmith labor if your key is lost or broken.
  • Good Sam offers unlimited miles vs. being able to choose where you are towed with AAA, such as home or to your favorite mechanic.

Which RV Roadside Assistance Should You Choose?

Good Sam roadside assistance offers well-priced benefits, detailed coverage in each of their packages, and limitless towing services. Overall, Good Sam is less expensive, offers coverage for more vehicles, and has higher basic coverage limits than AAA. However, as with any insurance, there will always be limitations and fine print. Good Sam’s various issues surrounding the company’s customer service response can be a deal breaker if you don’t like the idea of being stranded too long.

Like AAA, there are other competitors who rival Good Sam; each offering advantages and disadvantages, as described previously. Despite not being around for as long as some other companies, Good Sam stands out by catering to RV owners and offering specialized service should you run into a mishap. However, the final decision would be up to you, based on your individual preferences, including those associated with your long-term travel goals.

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